Pizza cone forming machine after-sales service commitment:
Telephone support
It means that when customers encounter difficult problems or abnormal situations in the process of using equipment, they can seek technical support and help from the company by telephone or fax. After confirming the customer's service request, the company will arrange the technician to locate the fault in the specified time (i.e. the response time), help the demand side through telephone, and propose a solution to guide the customer to eliminate the equipment failure.
On-the-spot support and failure recovery commitments
Field support refers to customers seeking technical support and help to the company through telephone or fax when they encounter difficult problems or abnormal conditions during the use of equipment. After confirming the customer's service request, if a company fails to diagnose and solve the malfunction through telephone, it will send technicians to the scene to deal with it, and finally solve it.
The company's products offer "three packages"
The warranty is one year, life-long maintenance; 24 hours receive technical consultation, provide technical diagnosis for customers; maintenance personnel quickly arrive in place after troubleshooting, troubleshooting, assist user system upgrade, equipment and mold update.
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